I booked an air-conditioned room for the evening of 29 May 2023. I arrived a bit late, so rushed off to dinner and returned to my room (number 104) to sleep. Not only did the air-conditioner not work, I could not even turn it on. Reception at the hotel is only open from 7 am to 9 pm. I discovered the problem after 9 pm and I had to leave the next morning before 7 am. I emailed the hotel about the problem and I was told, sorry, but I should have told Reception. There was no offer of any sort of refund, despite the fact that I had paid for an air-conditioned room that did not have air-conditioning.
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